Telus
Telus is the most advanced DataMiner user in the Americas. They are bought-in but need a structured ROI framework to unlock the next investment cycle and justify expansion to their board.
Commercial
4.3% — Proportionate
Timeline & Urgency
- Submitted
- 5 Mar 2026
- Decision Date
- 31 Aug 2026
- License Expiry
- 1 Oct 2026
- Compelling Event
- ⚡ Annual investment review cycle — Telus needs an ROI framework to justify the next DataMiner investment phase to their board
Challenge & Point of Value
Customer Challenge
Telus has deep DataMiner adoption but struggles to articulate the business value in terms their board understands. Without a quantified ROI case, the next investment phase risks being deferred or reduced.
POV Goal
Co-create a Telus-specific ROI framework with their ops team — quantifying automation gains, MTTR reduction, and FTE efficiency. Produce a board-ready business case that unlocks the next DataMiner investment phase and positions Skyline as a long-term strategic partner.
Expected Outputs
Strategic Importance
Most mature DataMiner account in the Americas. Strong reference potential for Canadian telco market. ROI framework, if successful, becomes a reusable template for similar operators.
Stakeholders
Vanguard Assignment
Activity Log
- 6 Mar 2026 · DavidAssigned Lead: David, Support: Pierre
- 6 Mar 2026 · DavidStatus → IN_PROGRESS
- 5 Mar 2026 · EricOpportunity submitted